As with gym memberships, we require notice of any cancellations to a personal training service.
Within our price structure we have costs for individual sessions. However, we strongly encourage these not be utilised and will always prefer to work with clients on a fixed, ongoing, basis.
The reasons for this are, this is in the best interests of everyone.
Firstly, by agreeing to ongoing training and coaching, we can have a more fixed idea of our our client levels. We never want to be over stretched, causing our service to fall, and as such will limit the number of clients we take on at any given time to ensure that is not the case.
Secondly, our goal is always to do what is best for our clients for the long-term and so, we are able, with this agreement, to make long term plans, rather than simply producing challenging sessions.
Thirdly, as mentioned above, we are a very small business and we operate, more or less, on a not-for profit basis. Although this is not officially our set-up, we do not make a profit as a business. Rather, any profit we do make is re-invested into the facility, the services or the equipment to ensure we are always delivering the best service possible. As such, our margins are extremely tight and we need the notice period to ensure we do not over spend on upgrades, equipment, stock and the like and leave ourselves short of paying the bills.
Ultimately if we all know where we stand, without feeling things could change drastically, financially for us, we are in a better position to provide the highest service we can.
As such, we offer a discounted rate for all options where an agreement is in place.
This agreement, as stated on the forms, is for a minimum of 3 months.
Thereafter, we would be looking for one month’s (30 days) notice for a cancellation (as with all our memberships).
However, we also understand that circumstances can change for an individual and we are not so heartless as to ignore this. Therefore, if your circumstances do change so dramatically that you cannot see the 3 months through, we will, of course, be sympathetic and will be happy to discuss options or even a termination of the contract (providing at least 30 days notice is given).
We feel that any dramatic change is unlikely to be thrust upon you without 30 days notice for yourself (change of job, moving house etc). And this is in keeping with any other monthly service payment (ie digital TV, property renting, gas or electricity contract etc). And it is unlikely there would be any issue in giving them notice.
Keep in mind the agreement is NOT for the purchase of sessions.
Our service is a month to month service. Therefore, all payments should be made monthly, one week in advance of the date of the first coaching session received (be this in person or remotely).
Our service is there to provide a sounding board and guidance regardless of circumstances. Therefore, if you fall ill, have to be away due to work, are on holiday or cannot make it to the gym for any other reason, we are still there to help and guide you in any way that is most beneficial for you for the duration of your paid time with us.
We will, however, agree to a set number of sessions per week with us.
Providing sufficient notice is given for cancellations (as stated on the forms this should be 48hrs, though slightly less may be accepted in exceptional circumstances) your session will be banked. We will seek to provide these sessions as soon as is convenient to both yourself and to our diary. But they will not be lost, so long as your monthly payments continue.
Upon cancellation, we will continue to honour any banked sessions for up to one month (30 days) of the final date of your paid time with us.
Anything beyond that is not obliged, but we will always look to see what we can do.
Please note, we invoice on a monthly basis, but sessions are calculated as ‘full week periods’ within those sessions. This will, in the most part, work out as a 4 week, 4 week, 5 week sequence throughout the year (ie 13 sessions will be delivered if the 3 month period is adhered to).
The main point to remember is to keep us informed.
All correspondence or queries regarding invoices, cancellations, procedures or details of agreement should be discussed directly with Mark Tiffney (Company Director) – this can be done via his profile page on this site or simply ask for his contact details if you do not already have them.
We will always endeavour to accommodate any situation. However, please ensure that payments are made in a timely manner as, if we have an unpaid invoice on our system prior to the initiation of discussions, we would require this to be settled prior to any discussions for alterations or modifications. But rest assured, we will always be sympathetic to any difficult circumstances and will look to help in any way possible. But for the reasons already given, refunds are not something we can look at.
We will, however, always look to ensure we can continue to provide value for your investment if you are physically unable to utilise the agreed sessions.
Note: All notices of cancellation should be given in writing, and if not personally delivered, should be confirmed as received and agreed before considering the cancellation complete. Any notice given within the required time frame, but not responded to until after, will still count as having been made in a timely manner.